Shipping + Other FAQs
Custom Orders:
Custom Orders are available year round, however it's best to check out Facebook Page or VIP group for updates. December is a busy time and custom order spots will be limited. Please send a message via our Facebook Page (facebook.com/flutterbyarainbow) for the quickest response. If you are not on Facebook, please send an email to flutterbyrainbow@gmail.com.
Custom orders can be just about anything! Have an idea you'd like me to try out? Sure!
Looking for a set of snack bags in a specific print? I'll do my best to find that for you!
Do you need special sizes for snack bags, or perhaps zipper pouches with a cotton or poly lining? I can do that, too. Send me a message and we'll discuss it <3
Turn Around Time:
Turn Around Time is generally up to 5 business days, but this can be longer during busier months. Send me a message and I will let you know approximately how long it will take to complete an order. I do my best to stay within the TAT that I have provided, but if an order is taking longer than expected to complete, I will send you an update with a revised expected date of completion.
Shipping: Local pickup is available for no additional charge in Sudbury, Ontario.
Lettermail is available at flat rates depending on the weight and size of the order. If the order is too bulky to fit via oversized lettermail (under 2cm thick) then it will have to go as a tracked parcel. There is no tracking or insurance for lettermail shipping and Flutter by a Rainbow/The Moody Sewist is not responsible for lost orders mailed with this method.
Please note that lettermail shipping may not be possible even if the weight of the order is under 500g due to the size of the package. If this occurs, you will be invoiced for the upgrade to tracked shipping. Flat Rates for Lettermail are as follows:
Up to 100g $3
101-200g $5
Tracked and insured parcel shipping is available at two flat rates depending on location. Please select the appropriate shipping option based on where the package is being sent and whether or not your mailing address is a PO Box. Your items will be shipped via Purolator, Sendle, or Canada Post.
I know that tracked shipping is expensive, and it's so hard to compete with larger corporations and one day shipping options. I appreciate you spending your hard earned dollars in my shop <3 If I could control the shipping costs I most certainly would!
USA Shipping:
Shipping to my lovely American customers is calculated automatically at checkout. It is based on weight and distance. PLEASE NOTE that Reusable Cloth Pads are NOT available to US customers due to federal regulations beyond my control.
CUBBY:
Cubby is an option if you have previously placed a TRACKED order and LEFT A NOTE at checkout that you'd like me to cubby your order. What does this mean? It means you can claim a little corner of my studio to hold your items, combine orders together, and save on shipping costs. You can cubby items from both Flutter by a Rainbow and The Moody Sewist.
When will your order ship if it has been cubbied? You're the boss, let me know when you want me to ship your items and I'll package them together and ship out within a few days. Cubby orders will automatically ship out after 12 weeks from the first order.
Returns/Refunds:
Flutter by a Rainbow: As a small, handmade business, I cannot offer refunds. I put a great deal of effort and time (love too!) into every item I make. If something is not to your liking or expectations, please do reach out so we can discuss it. I want you to love every purchase 
Please be sure to read each listing carefully and in its entirety so that there are no unwanted surprises. If a listing asks you to leave a note at checkout definitely leave a note!
The Moody Sewist.: If there is a quality issue with your supplies please send a message including photos. I strive to find quality zippers and hardware using trusted and established suppliers, so this should never be an issue.
Get Social With Us!
Flutter by a Rainbow:
Like us on Facebook: Facebook.com/flutterbyarainbow
Follow us on Instagram: Instagram.com/flutterbyarainbow
Get in on the fun in the Flutter Club VIP: Facebook.com/groups/flutterclub
The Moody Sewist.:
Like us on Facebook: Facebook.com/themoodysewist
Get in on the fun in the Flutter Club VIP: Facebook.com/groups/themoodysewist