FAQs

Shipping:

Local pickup is available for no additional charge in Sudbury, Ontario.

Lettermail is available at flat rates depending on the weight of the order. If the order is too bulky to fit in lettermail (under 2cm thick) then it will have to go as a tracked parcel. There is no tracking or insurance for lettermail shipping and Flutter by a Rainbow is not responsible for lost orders mailed with this method.

Please note that lettermail shipping may not be possible even if the weight of the order is under 500g due to the size of the package. Flat Rates are as follows:
Up to 100g $3

101-200g $5

201-400g $6

401-499g $7

Tracked and insured parcel shipping is available at a flat rate of $18 within Canada.

 

Returns/Refunds:

As a small, handmade business, I cannot offer refunds. I put a great deal of effort and time (love, too!) into every item I make. If something is not to your liking or expectations, please do reach out so we can discuss it. I want you to love every purchase <3